Frequently Asked Questions :
Listed below are some Frequently Asked Questions, the answers below will assist you in making the right choice.
Question : Should I measure, and install the product myself ?
All our products are custom made, we therefore recommend that you use our trained consultants to take measurements.
Our trained, and experienced installers will also ensure that the product is installed perfectly, and to specification.
Product guarantees will not apply should you measure and / or install the product yourself. We do however welcome the opportunity to provide you with a provisional quote based on your own measurements.
Our trained consultant, will also advise you as to the best product to suit your need.
Question: Why use Wayfare?
We are passionate about our window and floor coverings, and are equally committed to providing the best quality and service.
We promise you fast, efficient and professional customer service and support.
If you reside in the Cape Town Metropole, we offer fast response times and improved service at an affordable price.
Question: Does Wayfare offer a warranty policy?
Your peace of mind is our top priority.
We provide every client with a comprehensive warranty through the entire process, from initial measurements, manufacture, installation to after sales service.
This means that Wayfare supports its product, and we are always at your service to answer queries, solve problems and ensure that you derive maximum satisfaction from our product range.
We pride ourselves on our service and quality, and offer a warranty that our products will be free from defects in material and workmanship , for a set period ranging from 2 to 10 years from date of delivery. This warranty is subject to certain conditions.
Question: What is the warranty period and manufacture period ?
Question: How do we communicate with you?
Wayfare will keep you updated through the entire process. From confirmation of order, completion of the manufacture period, to booking of an installation date and after sales.
Question: Where are your products manufactured?
Our shutters and blinds are manufactured in Cape Town.
Our flooring products are sourced from both national and international suppliers, with adequate stock on hand for timeous delivery.
Question: What are your payment terms?
A 50% deposit is required upon confirmation of order, and the balance is paid on installation.
Question: What is your range of shutters?
ShutterGuard Aluminium Shutters
Hurricane Aluminium Shutters
Question: Do shutters deliver on security?
ShutterGuard delivers the style and functionality of aluminium shutters, and serves as a solid security barrier.
The patented Gearlock System, and louvre lock provides the highest level of security against criminal intrusion.
Question: Are shutters appropriate for outdoor use?
Both the ShutterGuard and Hurricane Shutters, are manufactured from aluminium, and are ideal for outdoor use. They will not rust, and will protect your window and door openings from adverse and corrosive weather conditions.
The ShutterGuard will offer you additional peace of mind, as an effective security barrier against outside criminal elements.
Question: Aluminium or wood shutters – which is the correct choice?
Thermawood is a specially designed engineered wood substitute, designed for indoor use only.
Both the Hurricane and ShutterGuard are made from 100% aluminium, and will not rust or corrode when installed on the outside.
The ShutterGuard with its advance locking system, is the comprehensive solution in providing a stylish and protective window and door covering.
Question: Are your shutters custom made?
Our shutters are custom made, to ensure an exact and perfect fit over your openings.
Question: What is the colour range of your shutters?
ShutterGuard and Hurricane Shutters are manufactured in the standard bronze and white colours. We do offer a special colour solution to ensure a close match with your colour of choice (offered in a matte finish only).
However a choice of special colours will incur an additional surcharge, and an extended manufacture period of an extra 1 week.
Thermawood Shutters are offered in the following colours: Satin White, Magnolia, Lime Wash, Alu White, Holland and Smoke.
Special colours are not available in the Thermawood range.
Question: Can I install a shutter over wall to wall carpeting?
Yes, we cut the carpet to accommodate the shutter, or install the bottom track on top of the carpet.
Question: What is your range of blinds?
Question: What levels of light control and heat reduction do your blinds offer?
Our wide range of blinds, offer various degrees of light screening, from 5%, through to total blackout.
Question: What colours and patterns do you offer?
We offer a wide range of patterns and colours to suit every taste and application.
Our consultant will bring book samples of our comprehensive range to you.
Question: Do you offer automated blinds?
Our Roller Blinds offer the choice of manual or motorised operation.
At a push of a button, they will open and close, providing instant shade and privacy
Our top of the range Somfy motors offer a quiet and smooth operation, and come complete with a 5 year guarantee.
Question: Are your blinds easy to clean?
All our blinds are easy to clean.
If we have not listed a frequently asked question to your satisfaction, or you have a question not listed above, please contact us.